The Core Platform

The operational intelligence layer for your entire business

Pack Command Center brings the numbers from every system you already run into one customizable command center — inventory, assets, expenses, profit margins, sales and branches, tracked and analyzed in a single place. It connects and organizes; it doesn't rip out and replace.

Pack Command Center is an operational intelligence & tracking platform — not a replacement CRM, scheduler, or accounting system. Keep GorillaDesk, Salesforce, QuickBooks, Jobber and the tools your team already knows. Pack Command Center connects to them, imports their operational data, and organizes it into one clear view of how the business is actually performing.
Executive Dashboard

One command view of the whole operation

Open the platform and see the state of the business at a glance — revenue, gross and net profit, expenses, inventory value and branch health, side by side. Drill from the organization roll-up down to a single branch without leaving the page.

  • Live KPI cards for revenue, profit, margin & expenses
  • Revenue-vs-expense trend over any period
  • Branch performance ranking at a glance
  • Recent operational alerts surfaced up top
Sample data
app.packcommandsoftware.com/dashboard
Total Revenue
$1.84M
▲ 12.4%
Gross Profit
$742K
▲ 6.1%
Net Margin
18.6%
▲ 1.3pt
Expenses (MTD)
$96.2K
▲ 3.8%
Revenue vs. Expenses6 mo
Sample data
INVENTORY ON HAND · SMITH PEST CONTROL
Bait stations — SarasotaLow · 42
Termiticide (gal) — Tampa318
Granular bait — Orlando1,204
PPE kits — Naples86
Total inventory value$214.6K
Inventory Management

Know what you have, everywhere it lives

Track inventory by company, branch, warehouse, vehicle, employee, department or any custom location you define. See on-hand quantities and value across the whole organization, and catch low stock before a truck rolls out short.

  • Multi-location, multi-vehicle stock levels
  • Inventory value roll-ups by branch & business
  • Low-stock visibility across every location
  • Import counts from spreadsheets or connected systems
Asset Management

Every vehicle, tool and device accounted for

Manage vehicles, trucks, equipment, tools, computers and hardware — with assignments, warranties, maintenance schedules and replacement planning. Know who has what, what it's worth, and when it's due for service.

  • Assignment history by employee, branch or department
  • Warranty & purchase records in one place
  • Maintenance & replacement schedules
  • Tracked asset value across the organization
Sample data
ASSET REGISTER
Truck 14 · Ford TransitTampa · J. Reyes
Spray rig #7Service due
Laptop · Dell 5540Orlando · A. Cole
Trailer 03Naples · Unassigned
Tracked asset value$1.12M
Money In, Money Out

Expense tracking meets profitability analysis

Organize every dollar spent, then set it against revenue to see exactly where the business makes and loses money.

Expense Tracking

Organize expenses by vendor, category, department, business, branch, project or date. Import vendor bills and card activity from connected accounting systems, and watch categories that trend the wrong way.

  • Vendor & category breakdowns
  • Allocation by branch, department or project
  • Vendor purchase trends over time
  • Spend anomalies surfaced as alerts

Profitability Analysis

Compare revenue, costs, gross profit, net profit and profit margins across the organization or down to a single branch, department or product line — so you know which parts of the business actually earn.

  • Gross & net margin by business or branch
  • Margin trends across any period
  • Cost-vs-revenue side by side
  • Best- and worst-performing units ranked
Sample data
PROFIT MARGIN BY BRANCH
Tampa22.4%
Orlando19.1%
Sarasota16.8%
Naples11.2%
Multi-Business Management

Run every company from one account

An owner can operate multiple companies inside a single Pack Command Center account. See a consolidated organization roll-up, then switch into any one business to work its numbers on their own.

  • Consolidated organization view across companies
  • Separate books & branding per business
  • One-click switch between roll-up and a single company
  • Organization → Business → Branch → Department → Team → User
ORGANIZATION
Smith Holdings
Smith Pest Control4 branches
Smith Lawn Care3 branches
Smith Plumbing2 branches
Smith Property Services5 locations
Switch between a combined roll-up and any single business or branch in one click.
Sample data
SMITH PEST CONTROL · BRANCH ROLL-UP
All Branches$1.84M
Tampa$612K
Orlando$548K
Sarasota$431K
 Naples$249K
Multi-Branch Management

Compare branches, drill into any one

Roll the whole company up, or drop into Tampa, Orlando, Sarasota or Naples to see that branch on its own. Compare locations side by side on revenue, margin, inventory and expenses — and spot the outliers fast.

  • Branch-vs-branch performance comparisons
  • Department- and location-level views
  • Per-branch inventory, assets & expenses
  • Consolidated or single-branch reporting
Reporting, Customization & Control

The rest of your command center

Reports and exports, dashboards you shape yourself, connectors to your systems, and the alerts and access controls that keep everyone on the right data.

Reports & Exports

Create, filter, export and schedule reports on any operational data. Send a branch P&L to email on the first of the month, or export to CSV for your accountant.

Custom Dashboards

Rearrange widgets and build custom KPI cards so the command center opens on exactly the numbers you run the business by — per user and per role.

User Roles & Permissions

Owner, business admin, branch manager, department manager, employee and view-only roles decide who sees the whole organization versus a single branch.

Integrations

Connect the systems you already use or import via CSV and future APIs. Every connector is labeled Available, Beta, In Development or Planned — no fake "live" claims.

Alerts & Notifications

Set operational alerts on the numbers that matter — low inventory, expense spikes, margin dips or a sales goal reached — and get told before it costs you.

Branding & Terminology

Your logo, your colors, your language. Rename branches, staff and assets to match how your industry actually talks. Make it your command center.

How Inventory Works

Stock moves. Your count should move with it.

Most systems track a single warehouse number. Real operations move stock from a central location, onto vehicles, and out to customer sites — so that's how we track it.

1 · Central stock

Receive shipments, count what's on hand, and issue stock out. Every movement is written to a running transaction history, so the number always has a reason behind it.

2 · On the vehicle

Each vehicle carries its own stock level and a required-items list, tied to whoever is assigned to it. Transfer straight from central to a truck — no double entry.

3 · Out in the field

Equipment placed at a customer site is deducted from that vehicle and recorded against the customer. Pick it back up and the stock returns. Nothing silently disappears.

Counts stay honest because the field participates

Instead of one person guessing at month-end, the people touching the stock keep it accurate — with a manager approving anything that changes a number.

  • Requests — field staff ask for what they need instead of quietly taking it
  • Audits — staff submit physical counts against the system count
  • Transfers — stock moves between vehicles and central with a paper trail
  • Approvals — a manager confirms changes before they hit the books
  • Thresholds — set a minimum per item and get a reorder list automatically
Sample data
COMPANY-WIDE ON HAND
Central stock612
On vehicles248
Placed in field1,904
3 items below threshold. Reorder list generated across all branches.
Every figure is scoped to the branch you're viewing — or rolled up across all of them.
Employee Ranking & Incidents

Performance you can actually point at

Everyone starts even. What happens on the job adjusts the score — so a ranking is the record of the year, not a gut feeling at review time.

Scored across the categories that matter

Each employee holds a score in every performance category. Those categories roll up into one overall number and a rank you can sort the whole team by.

Attendance
Service quality
Customer satisfaction
Time management
Sales performance
Safety
Accountability
+ your own

Rename the categories, set the weights, and define what each severity level costs. Your standards — not a scoring model we invented for you.

Sample data
TEAM RANKING
Top performerAlpha
Mid-packEstablished
Needs attentionDeveloping
Safety92
Attendance78

How an incident becomes a ranking change

Nothing moves someone's score until a manager signs off on it.

Logged

A manager logs an incident, or an employee submits one from their own account.

Pending

Staff submissions sit pending and change nothing yet. Managers' entries apply immediately.

Reviewed

A manager approves it, or denies it with a reason the submitter can see. No silent rejections.

Applied

Approved incidents deduct from the matching category by severity — and the rank updates.

Private by default. Employees see their own rank and their own record — never anyone else's list, and never the outcome of someone else's review.
Route Map

Build routes anywhere in the world

Draw your service areas on a live map — any city, any country, any territory shape. Not a fixed list of regions we decided on in advance.

  • Map service routes and territories wherever you operate
  • Assign a route to a person or a crew
  • Staff open the map and land on their own route first
  • Everyone can see the wider plan read-only — only managers can redraw it
  • Routes belong to a branch, so multi-location roll-ups stay clean
See it in a demo
Sample data
ROUTES
North territoryAssigned
East territoryAssigned
South territoryUnassigned
Roles & Permissions

Everyone sees the right slice of the business

Six built-in roles map the Organization → Business → Branch → Department → Team → User hierarchy to what each person can see and do.

Role Scope of visibility Financials & margins Manage users Configure & connect
Owner Entire organization, every business & branch Full — all revenue, cost & margin All roles Full — branding, modules, integrations, billing
Business Admin One business & all of its branches Full within their business Branch & below Business settings & connectors
Branch Manager A single branch or location Branch-level financials & margins Department & employee Branch preferences only
Department Manager One department within a branch Department costs & performance Team members only Department preferences only
Employee Their own assignments & tasks Limited — no org financials None None
View-Only Assigned dashboards & reports Read-only where granted None None

Sample role model · scopes are configurable per organization

★ Free on every plan

Connect what you have — and run what you don't

Pack Command Center connects your existing systems. For the quote-to-cash work they don't cover, it includes a full CRM — and everything it collects reports back into the same command center.

Customers & pipeline

One record per customer — contacts, lead status, source, lifetime value, open balance and full service history.

Estimates & quoting

Build quotes from a price book with live cost & margin, per-line discounts, tax and job photos. Send by email or text.

Invoicing & payments

Turn an estimate into an invoice in one click. Record payments and track Paid, Partial and Overdue automatically.

Scheduling & work orders

Day/week/month calendar and recurring visits, plus field work orders with clock-in, materials used and staged photos.

Upsell engine

Every customer record surfaces the services they don't have yet, ranked by value — one click adds the line to a quote.

Feeds your reporting

Payments collected in the CRM flow straight into Revenue, Profitability, Month-over-Month and the dashboard — no double entry.

One customer record, quote to cash

Everything hangs off the customer — nothing re-keyed between steps.

Quote

Build an estimate from your price book with live margin, add job photos, send by email or text.

Schedule

Book the job — one-off or a recurring plan — straight from the estimate, with the tech and address prefilled.

Work order

The crew clocks in, logs materials and staged photos on-site, and completes with the required checks.

Invoice

Convert to an invoice in one click, carrying lines, photos and attachments across automatically.

Get paid

Record the payment or drop in a pay-online link; status tracks Paid / Partial / Overdue by itself.

Rebook

Rebook the customer in seconds from their record — service, address and notes prefilled from last time.

Scheduling

Day, week and month calendar with a per-tech filter. Tap an open slot to book, drill into any day, and every appointment links back to its estimate or invoice.

Recurring & subscriptions

Weekly, bi-weekly, monthly or quarterly plans booked in one go — the whole run of visits. Perfect for maintenance plans, memberships and route stops.

Rebooking & retention

Bring a past customer back with one tap — the flow prefills from their history, so the front desk rebooks in seconds instead of retyping the job.

Yours, end to end

Customizable to your brand and your trade

It opens as your software. Set it up once and it looks and speaks like your business, on screen and on every printed estimate and invoice.

  • White-label branding — your logo, colors, background theme & favicon
  • Your trade's language — technicians vs groomers vs servers, jobs vs visits vs sessions
  • Your price book — start from a ready catalog for your trade, then edit to your prices
  • Photo rules per trade — required before/after where it matters, off where it doesn't
  • Branded documents — clean estimates & invoices, print or save as PDF
The same command center, in your brand
Sample data
SAME CRM · YOUR WORDS
Pest controlTechnicians · Branches · Jobs
Dog groomingGroomers · Locations · Visits
Law firmAttorneys · Matters · Invoices
Personal trainingTrainers · Sessions · Plans
Build the plans, pricing and upsell questions in the Command Center — they flow straight into the CRM.
Built for your trade

Ready for 60+ service businesses out of the box

Cleaning, lawn, HVAC, plumbing, pest, roofing, grooming, detailing, med spas, catering, law, real estate and dozens more — each with its own vocabulary and a starter price book, so you edit numbers instead of building a catalog from scratch.

This is the "and run" half of connect-and-run. Keep GorillaDesk, Salesforce or QuickBooks for what they do best; use the built-in CRM for quote-to-cash — with every dollar landing in one place. Free on Professional, Entrepreneur and Empire.
In the field

The people doing the work

Owners in the office, crews in the driveway — one command center in every pocket.

Technician on a service call
Crew loading the truck
Owner reviewing the dashboard
Customer signing on a tablet
Global · Multilingual

Sell and serve in 10 languages

Your team's interface and every customer document — invoices, estimates and work orders — in ten languages, included free on every plan. Meet customers in the language they speak.

  • Switch the entire app in one click
  • Print or send any document in the customer's language
  • A per-account default language for your whole team
  • Full right-to-left support for Arabic
Included on every plan

One document, every language

Pick a language from the dropdown on any invoice, estimate or work order and it regenerates instantly.

EnglishInvoice
EspañolFactura
Tiếng ViệtHóa đơn
العربيةفاتورة
РусскийСчёт

English · Spanish · Chinese · Tagalog · Vietnamese · Arabic · French · Korean · Russian · Haitian Creole

Early Access

See your entire business in one command center

Connect the systems you already run and bring inventory, assets, expenses, profit and branches together. Be among the first to put Pack Command Center to work.