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Feature Directory

Every capability, in one place

Filter the full catalog of what Pack Command Center tracks and analyzes. Core platform features come with your plan; add-on features arrive with Upsell & Pricing Toolkit or Calls & Texting. Each card shows exactly where the capability stands today.

Core Included in your plan

Everything that runs the operational side of the business, dashboards, inventory, assets, expenses, profitability, multi-branch views, reporting, roles and alerts. Core features come standard with Professional, Entrepreneur and Empire.

Add-on Optional monthly modules

Deeper capabilities layered on top, Upsell & Pricing Toolkit and Calls & Texting. Add them when you're ready; they build on the same connected data, without replacing your CRM or accounting.

Feature spotlights

Deep dives on the newest capabilities, with real screenshots from the live demo.

Point-of-sale register

Point of Sale

A register inside your CRM, tiles, tips, inventory and booking in one screen.

 Branded customer portal

Customer Portal

A branded account page for every customer, balance, documents, booking and referrals.

 Configurable sales flow

Guided Sales Flow

Your steps, your order, the app offers the next step every time one finishes.

 Live team GPS map

Team GPS Tracking

Every tech on one live map, with a smart fallback to their current job.

 Route builder and territory map

Route Builder

Territories, zip assignments and drive-order optimization on your branded map.

Fleet & Maintenance

Trucks, equipment and rooms with mileage at clock-in, fuel logging with receipt photos, oil-change alerts, checklist inspections with condition photos, and photo repair requests from the field, gas spend rolls up per branch.

 Commission tracking drill-down

Commission Tracking

Payout gates checked automatically, per-employee drill-downs and closing rates.
ℹAvailability labels are honest. Available ready today · Beta in limited testing · In Development being built for launch · Planned on the roadmap. We never mark something live before it is.
Global · Multilingual

Sell and serve in 10 languages

Your team's interface and every customer document, invoices, estimates and work orders, in ten languages, included free on every plan. Meet customers in the language they speak.

  • Switch the entire app in one click
  • Print or send any document in the customer's language
  • A per-account default language for your whole team
  • Full right-to-left support for Arabic
Try it in the live demo
Included on every plan

One document, every language

Pick a language from the dropdown on any invoice, estimate or work order and it regenerates instantly.

EnglishInvoice
EspañolFactura
中文发票
العربيةفاتورة
한국어청구서

English · Spanish · Chinese · Tagalog · Vietnamese · Arabic · French · Korean · Russian · Haitian Creole

Growth · Reputation

Turn finished jobs into 5-star reviews

Ask for a review the moment a job is marked complete, by text or email, with one-tap links to the sites that win you customers. Then watch your rating, reputation score and review count climb, broken down by branch, employee and department.

  • Auto-ask on job complete, every finished visit can send a review link, hands-free
  • All your platforms, Google, Facebook, Yelp, Angi, BBB & Nextdoor from one place
  • Request or log, send a request, or record a review that came in anywhere
  • Reputation score, average rating and volume, ranked by branch, employee & department
See it in the live demo Learn more
Included on every plan

Reviews & reputation, tracked

Average rating
4.7 ★★★★★
Reputation score
93 / 100
GoogleReview link ✓
FacebookReview link ✓
YelpReview link ✓

Google · Facebook · Yelp · Angi · BBB · Nextdoor

Growth · Referrals

Custom referral codes that drive your business

Give every customer their own referral code, tied to their account. Invite them to share it by text or email, track exactly who referred whom, and reward them automatically when a referral signs up or buys, your best marketing runs itself.

  • A code for every customer, unique, tied to their account, ready to share
  • Track who referred whom, a full activity feed and a top-referrer leaderboard
  • Your reward, your rules, account credit, a percent off, or a gift
  • Auto-grant or approve, credit posts the moment a referral pays, or on your say-so
Try the referral program Learn more
Included on every plan

Referrals, tracked & rewarded

Harbor Grill HARBOR-A1B2Rewarded
R. Alvarez → T. NguyenPurchased
D. Whitfield → Sandra BellRewarded
Baymont → GulfviewInvited
Referrer reward $25 account credit
New · Email & win-back

Email one customer, or your whole base

Send from your own connected address, right inside Pack Operations. Write to a single customer, or broadcast a promotion to a whole segment, every email personalizes with each customer's name. And because every account is auto-sorted by where it stands with you, winning back the customers who've gone quiet takes two clicks.

  • One customer or a broadcast, compose to an account, or blast a segment with per-name personalization
  • Win-back segments, every customer auto-tagged Scheduled, Active, Dormant or Lead
  • Reusable templates, save canned text/email and drop them into any message, merge fields and all
  • Click an email, start writing, tap any customer's email anywhere to compose
Try it in the live demo
Included on every plan

Your customer base, sorted for you

Dormant, win back
18
Recipients
18 emailable
Scheduledhas a visit or plan
Activeserved ≤ 90 days
Dormant90+ days, target
Subject "We miss you at {company}"
New · Profit per job

Know the profit on every single job

Every work order adds up labor, clocked hours times each tech's rate, plus the materials used, against what you billed, and shows the margin live. Schedule a follow-up visit and its cost rolls into the same job, so profit reflects every trip. Pay rates and profit stay private to the owner, admins and anyone you explicitly trust.

  • Labor + materials vs. revenue, real cost and margin on every ticket
  • Follow-ups roll up, a return trip's cost counts toward the original job's profit
  • Profit column in reports, scan margin across all work orders at a glance
  • Owner/admin-gated, assign exactly who can see cost, profit and pay rates
See it in the live demo
Included on every plan

Job cost & profit, across every visit

Revenue billed$680.00
Labor (2 visits)$236.00
Materials$120.00
Profit 48% margin $324.00
New · Team logins & time

Every employee, their own secure login

Invite each teammate to their own email-and-password login. One account opens both the Command Center and Pack Operations, and they land in only the screens their admin allows. Track hours with a pick-a-date-range pay-period report, clock in/out, total hours, production and commissions, ready to hand to whoever runs payroll.

  • Own login per person, invited by email, scoped to what you grant
  • Owners & admins invite and reset, send a login invite or a password-reset in a click
  • Pay-period report, hours, production and commissions by employee, export to CSV
  • Service checklists, techs tick off the steps for each service, right on the work order
Open the live demo
Included on every plan

Pay period, hours, production, commission

Marcus Hill8.13 h
Dee Alvarez6.50 h
Aug 1 – Aug 15 · total 14.63 h

Hours from the clock · production & commission from their rates · CSV export

The whole business, one command center

Everything it does, branded as your software

The CRM, the field tools, the money, the team and the customer communication, all connected, all in your logo and colors. Here's the full picture, and it's included on every plan.

Light · burnt orange & navy, the dashboard
Dark · green & gold, the built-in CRM
Plum · rose, the dashboard

The exact same Command Center, customized three different ways. We build it in your colors and logo so it never looks like generic software.

Included on every plan

Your own branded command center

  • Custom-branded CRM, your logo, colors and wording; it's your software, not ours
  • 75+ industries, each with the right vocabulary and a starter price book
  • Command dashboard, every number in one screen
  • Multi-location, every branch of your business from one login
  • Roles & permissions, each employee sees only what they should
Included on every plan

Sell more, without a "salesman"

  • Custom price books, consistent pricing on every quote, from every rep
  • Upsell & Pricing Toolkit (optional $59/mo add-on), guided quoting plus prompts that show what each customer is missing
  • Estimates → invoices in one click, with e-signature
  • Document builder, branded invoices, receipts, statements, flyers & agreements
Included on every plan

Get paid & stay profitable

  • Automatic invoicing, bill on job-complete, auto-send, mark paid, charge the card on file
  • Profit per job, labor + materials vs. revenue, with follow-up visits rolled in
  • Expense tracking & budget control
  • Profitability analytics, margin by job, tech, branch and business
  • Commission tracking per employee, plus a payroll-ready hours report
Included on every plan

Run the field

  • Scheduling with recurring plans and work orders
  • Service checklists, techs tick off each service's steps on the work order
  • Route optimizer, cut drive time and book the soonest-fit slot
  • Property estimator, measure over satellite imagery and auto-fill sq ft from county records
  • Photo-tracked inventory & materials, usage draws your stock down automatically
  • Asset tracking, trucks, equipment and tools
Add-on · pay per use

Reach every customer

  • Call, text & email from inside the CRM, tap any number to call or text
  • Automatic reminders, receipts & follow-ups
  • Talk time, texts and photos tracked, you pay only for what you send
Included on every plan

Drive the team

  • Lead tracking from first contact to close
  • Individual & business sales goals
  • Commission & performance tracking with a configurable employee ranking
  • Voice-to-note dictation and running account notes
A real crew on the job, using the Command Center on a phone/tablet in the field
Built for the people doing the work

Fast in the office, fast in the driveway

Techs run work orders, snap inventory photos, and call or text the customer from a phone. Owners watch profit, goals and commissions from the dashboard. Same system, one source of truth.

Open the live demo See it for your industry
◆Built for any trade. The CRM ships with starter price books and per-trade vocabulary for 75+ industries, technicians vs. groomers vs. servers, jobs vs. visits vs. sessions, and white-label branding so it looks like your software, not ours.
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