Reviews & Reputation

Turn finished jobs into 5-star reviews

Every happy customer is a review you haven't asked for yet. Pack Command Center asks for you — automatically, the moment a job is done — then collects, tracks and scores your reputation across every platform that matters. Included free on every plan.

Ask automatically

The review request that sends itself

Most reviews never happen because nobody asks. Flip on one automation and every completed visit sends the customer a review link — by text if you have their mobile, otherwise by email. No sticky notes, no forgetting, no awkward asking.

  • Auto-request on job complete — hands-free, every single visit
  • Text or email — sent the way the customer actually replies
  • Send manually too — request a review from any customer in two taps
  • Log reviews from anywhere — record a review that came in off-platform
Included on every plan

Reviews & reputation, tracked

Average rating
4.7 ★★★★★
Reputation score
93 / 100
GoogleReview link ✓
FacebookReview link ✓
YelpReview link ✓

Google · Facebook · Yelp · Angi · BBB · Nextdoor

One place for your whole reputation

Collect, track and score — all in the CRM

No separate reputation tool, no extra login. It's built into the same customer record you already work from.

Every platform, one place

Drop in your review-page links for Google, Facebook, Yelp, Angi, BBB and Nextdoor once. Those links flow into every request and one-click share — customers land exactly where you want them.

A reputation score you can act on

See requests sent, reviews received, average rating, response rate and an overall reputation score — the number that tells you whether your review engine is actually working.

Branch, employee & department

Every review is tagged to who earned it and where. Rank your locations, reward your top techs, and spot the department that needs help — from one breakdown.

Common questions

Reviews & reputation, answered

Turn on the “Request a review” automation and every job marked complete sends the customer a review link — by text if a mobile number is on file, otherwise by email. You can also send a request manually from any customer at any time.
Paste your public review-page links for Google, Facebook, Yelp, Angi, BBB and Nextdoor. Those links are what get sent to customers and used for one-click sharing.
Your reputation score combines your average star rating and the number of reviews received. You can break the score down by branch, employee or department to see who is earning your reputation.
Yes. Every review request and received review is tagged to a branch, employee and department, so you can filter and rank reviews across your whole organization.
Yes. Reviews & reputation is a core feature included on every Pack Command Center plan — Professional, Entrepreneur and Empire.
Grow your reputation

Start collecting the reviews you've earned

See the review engine on your own data, and pair it with the built-in referral program to turn happy customers into new ones.