How text messaging works for businesses on Pack Command Center and their customers.
Last updated: August 2026
Pack Command Center is an operations platform by Pack Command Software LLC. Service businesses on our platform use it to send appointment confirmations, appointment reminders, service and arrival updates, estimates, invoices/receipts, and two-way conversational replies to their own customers by SMS. Messages are transactional and service-related, this program does not send marketing or promotional blasts.
A customer opts in by providing their mobile phone number directly to the business when requesting or booking service, through the business's website contact/booking form, over the phone, or in person, and agreeing to receive service-related text messages about their appointments and account. The disclosure shown or read at the point of collection is:
Consent is collected per business and applies only to messages from that business. Consent is not a condition of purchase.
Message frequency varies based on the customer's service activity, typically a few messages around each appointment (confirmation, reminder, updates, receipt) and any replies in a two-way conversation.
Message and data rates may apply according to the customer's mobile carrier plan. Pack Command Center does not charge message recipients.
Reply STOP to any message to unsubscribe immediately. After opting out, the customer receives one final confirmation message and no further texts. A customer can re-subscribe by replying START or by giving the business their consent again.
Reply HELP to any message for assistance, or contact us at packcommandcenter.com/contact.html.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS opt-in consent are used only to deliver the messages described above and are never sold. See our Privacy Policy and Terms of Service.